| No |
Role |
Company |
Company Address |
Dates Employed |
Employment Duration |
| 1 |
Vice President, Customer Service & Consumer Product Marketplace |
RoundPoint Mortgage Servicing Corporation |
|
Oct 2019–Present |
1 yr 8 mos |
| 2 |
Customer Experience Advisory Council Member |
Customer Experience at The George Washington University School of Business |
|
Nov 2020–Present |
7 mos |
| 3 |
Guest Lecturer |
University of North Carolina at Charlotte |
Charlotte, North Carolina, United States |
Aug 2020–Dec 2020 |
5 mos |
| 4 |
Director Client Experience Operations |
Quicken Loans |
Charlotte, North Carolina |
Jul 2018–Oct 2019 |
1 yr 4 mos |
| 5 |
Team Leader (Business Consulting, Customer Experience, Culture & Engagement) |
Quicken Loans |
Charlotte, North Carolina Area |
Feb 2017–Jul 2018 |
1 yr 6 mos |
| 6 |
Business Consultant (Customer Experience & Process Improvement) |
Quicken Loans |
Charlotte, North Carolina Area |
Apr 2016–Jan 2017 |
10 mos |
| 7 |
Implementation Consultant 3 |
Wells Fargo |
Fort Mill, SC |
Oct 2014–Apr 2016 |
1 yr 7 mos |
| 8 |
Global Account Manager |
The Supply Source (TSS) |
Charlotte, North Carolina |
Aug 2012–Mar 2014 |
1 yr 8 mos |