| No |
Role |
Company |
Company Address |
Dates Employed |
Employment Duration |
| 1 |
Vice President, Global Customer Experience and Engagement |
Mastercard |
|
Mar 2020–Present |
1 yr 2 mos |
| 2 |
Executive, Contact Center, Coaching, Process improvement, Program Management |
Professional Consultant |
United States |
Aug 2019–Feb 2020 |
7 mos |
| 3 |
Executive, Designed Exceptional Customer and Employee Experiences |
USAA |
San Antonio, Texas Area |
Jun 2017–Jul 2019 |
2 yrs 2 mos |
| 4 |
Executive Director, Contact Center Operations |
USAA |
San Antonio, Texas Area |
May 2014–Jun 2017 |
3 yrs 2 mos |
| 5 |
Director, Business Strategy and Process |
USAA |
|
May 2013–Apr 2014 |
1 yr |
| 6 |
Director of Contact Center Operations |
USAA |
San Antonio, Texas Area |
Nov 1994–Apr 2013 |
18 yrs 6 mos |