| No |
Role |
Company |
Company Address |
Dates Employed |
Employment Duration |
| 1 |
Head of Digital Operational Communications, VP |
USAA |
|
Jan 2019–Present |
2 yrs 4 mos |
| 2 |
Head of Digital Chat / Social Banking & Insurance, VP |
USAA |
San Antonio, Texas Area |
Nov 2017–Dec 2018 |
1 yr 2 mos |
| 3 |
Call Center Planning & Agile Execution, VP |
USAA |
San Antonio, Texas Area |
Oct 2016–Oct 2017 |
1 yr 1 mo |
| 4 |
Head of Bank Call Center, VP |
USAA |
San Antonio, Texas Area |
Nov 2013–Sep 2016 |
2 yrs 11 mos |
| 5 |
Head of Customer Service Innovation Lab, VP |
USAA |
|
Jan 2012–Nov 2013 |
1 yr 11 mos |
| 6 |
Banking Process Execution, AVP |
USAA |
|
Jan 2011–Dec 2011 |
12 mos |
| 7 |
Head of Real Estate Fulfillment, AVP |
USAA |
|
Dec 2007–Dec 2010 |
3 yrs 1 mo |
| 8 |
Head of Consumer Lending Servicing, AVP |
USAA |
|
Feb 2007–Nov 2007 |
10 mos |
| 9 |
Executive Director - Deposits Product Management |
USAA |
|
Feb 2004–Jan 2007 |
3 yrs |
| 10 |
Executive Director - Call Center Operations |
USAA |
|
Jul 2001–Jan 2004 |
2 yrs 7 mos |
| 11 |
Director - Profitability & Strategic Cost Analysis |
USAA |
|
May 1999–Jun 2001 |
2 yrs 2 mos |
| 12 |
Financial Analyst |
USAA |
San Antonio, Texas Area |
May 1995–Apr 1999 |
4 yrs |